NEW ISO-IEC-20000-FOUNDATION REASONABLE EXAM PRICE | PASS-SURE ISO-IEC-20000-FOUNDATION: ISO/IEC 20000 FOUNDATION EXAM 100% PASS

New ISO-IEC-20000-Foundation Reasonable Exam Price | Pass-Sure ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam 100% Pass

New ISO-IEC-20000-Foundation Reasonable Exam Price | Pass-Sure ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam 100% Pass

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We offer three different formats for preparing for the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam questions, all of which will ensure your definite success on your ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam dumps. RealVCE is there with updated ISO-IEC-20000-Foundation Questions so you can pass the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam and move toward the new era of technology with full ease and confidence.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
During an audit, what is an observation?

  • A. A non-fulfillment of a requirement
  • B. A finding against an area which is NOT in the scope of the standard
  • C. A conformity where there is an opportunity for improvement
  • D. A recommendation that has to be actioned

Answer: C


NEW QUESTION # 38
Which event is NOT part of the definition of an incident?

  • A. A reduction in the quality of a service
  • B. An event that has NOT yet impacted the service to the customer
  • C. An unplanned interruption to a service
  • D. A request for access to a service

Answer: D


NEW QUESTION # 39
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

  • A. Change management
  • B. Configuration management
  • C. Service desk
  • D. Release and deployment management

Answer: A


NEW QUESTION # 40
What process, other than business relationship management, reviews service performance with the customer?

  • A. Service availability management
  • B. Budgeting and accounting for services
  • C. Service Reporting
  • D. Service Level management

Answer: D


NEW QUESTION # 41
What is not an input to manage continual improvement?

  • A. Optimized resource utilization or risk reduction
  • B. Problem records
  • C. Governance of process operated by other parties
  • D. Relevant directives from top management

Answer: C


NEW QUESTION # 42
......

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